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Return & Exchange

  • We accept returns for items* that are unworn, unwashed, unscented and with its original packaging intact.
    *Excludes sale items and items purchased with promotional codes. 
  • All returned item/s will be inspected, if the item/s does not meet the requirement for returns, we reserve the right to reject the return request.

  • Please note that all returns will be refunded back to you in the form of store credit valid for 1 month. Any store credits that are not utilized will not be refunded back in cash or store credit.

  • Shipping fee of items to and fro will be borne by customer.
  • Orders purchased with store credits are not valid for further returns/exchanges.

  • We have a strict no cash refund policy.

  • To request for a return:
    • Please email to sales@charmedon9thave.com with the subject header (Request for return : ORDER ID)
    • All return requests has to be done within 14 days of the shipping date together with the return slip printout (request from us at sales@charmedon9thave.com )
    • Pack all items with the return slip and send your parcel using a delivery method that allows tracking. We recommend Singpost registered mail or smartpac
    • You are responsible for postage costs of returned items. Return parcels are to reach us within 10 days from dispatch date.

  • You are responsible for postage costs of returned items. Return parcels are to reach us within 10 days from dispatch date.